Privacy Policy
1. Overview
The Dream State Entertainment Privacy Policy aims to promote responsible and transparent handling of personal information and assist in meeting the obligations of the Privacy Act 1988 (Commonwealth) and Australian Privacy Principles (APPs). Dream State Entertainment and its associated entities are committed to safeguarding the personal information it collects. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
2. Commencement date
This policy will commence from 1 November 2020. It replaces all other policies in relation to Privacy (whether written or not).
3. Scope
This document is a company policy of Dream State Entertainment. It applies to all Dream State Entertainment and associated entities employees. If clarification of the application of this policy is required, please contact the Privacy Office.
4. Policy
a. Rationale
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect includes: names, addresses, email addresses, phone and facsimile numbers.
Personal Information is obtained in many ways including; correspondence, telephone and facsimile, email, via our website (www.dreamstateentertainment.com.au) from media and publications, other publicly available sources, third parties, cookies and when you complete a contact request form. We don’t guarantee website links or policy of authorised third parties.
In general, we attempt to limit the collection of sensitive information we collect from you; however, we may be required to collect sensitive information from you in order to carry out the services provided to you. We will not collect sensitive information from you without your knowledge or consent.
Dream State Entertainment recognises that the personal information of members should only be used for the purpose it was collected. Although the APPs provide for the ability of people to act anonymously or use pseudonyms, there will be times when we are legally required to collect personal information directly from you. Where we are required by law to collect information from you, we will notify you at the time, or as soon as practicable, to ensure that you are aware of such collection and its purpose. Where unsolicited personal information is received by Dream State Entertainment it will be afforded the same privacy protection as solicited personal information. Dream State Entertainment will apply procedures to determine whether it could have collected the information under the provisions of the APP’s and take reasonable steps to notify individuals that it has collected personal information from someone other than the individual.
b. Privacy
Dream State Entertainment is committed to providing you with the highest levels of customer service. This includes protecting your privacy and keeping you informed of our privacy policy.
4.1 Collection
The kinds of personal information the Organisation collects and holds:
Dream State Entertainment will only collect and hold personal information that is necessary for the provision of services to your company/business and will collect personal information only by lawful or fair means and not in an unreasonably intrusive way.
Dream State Entertainment only collects your personal Information for the primary purpose of providing our services to you and marketing. Also, if you access the Dream State Entertainment website, the information we collect includes your IP address, type of operating system, type of browser you operate and the area generally where you are located when accessing the website.
4.2 How the Organisation holds personal information and storage
We are required to take steps to help keep your personal information safe. We aim to take reasonable steps to;
4.2.1 Make sure the personal information we collect, use or disclose is accurate, complete and up to date.
4.2.2 Keep your personal information secure within our computer system and where your personal information has been provided in hard copy format, this information is either destroyed when no longer required, held securely on Dream State Entertainment site, or held securely in off-site storage.
4.2.3 Protect your personal information from misuse, loss, unauthorised access, modification or disclosure, both physically and through computer security methods.
Personal information is stored and archived for a period of seven (7) years. This includes information about clients who do not proceed with using our services and internet site transmission logs.
4.3 The purposes for which the Organisation collects, holds, uses or discloses personal information
Dream State Entertainment will only use your personal information for the purpose for which you have provided it, e.g. for the provision of services to you or for other uses as permitted by the Privacy Act or uses for which you have consented to having your information used for.
When or before Dream State Entertainment collects personal information, Dream State Entertainment will take responsible steps to inform the individual providing the information of;
4.3.1 The purposes the information is collected for.
4.3.2 Where applicable, any law that requires the particular information to be collected.
4.3.3 The main consequences for the user if all or part of the information is not provided.
Dream State Entertainment may disclose your information to third parties that provide services under contract to Dream State Entertainment. These contracts require the third party to keep your personal information confidential and secure.
From time to time, Dream State Entertainment may wish to carry out a voluntary survey for feedback. Before collecting survey results, Dream State Entertainment will advise you of the purpose of the survey e.g. to gain information for Dream State Entertainment to improve services etc.
4.4 Cross border disclosure
Dream State Entertainment is not likely to disclose information to overseas recipients beyond staff of DSE; however, understands that the APP’s place an obligation on us to ensure that the overseas recipient does not breach the APP’s.
4.5 Access and correction
Dream State Entertainment relies on the information provided by members to be accurate and current. Dream State Entertainment will take reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. If you believe that the personal information, we hold on you is incorrect, please advise us in writing, sending your letter or email to the Privacy Officer using the details at clause 4.2.7 of this policy. We will take reasonable steps to correct Dream State Entertainment records appropriately and within a reasonable time frame except where the Privacy Act prohibits it or does not require it.
4.6 Complaints
Dream State Entertainment will take complaints about a breach of privacy seriously. If you believe that we have breached your privacy or if you wish to make a complaint about Dream State Entertainment’ use of your personal information, please;
· Put your complaint in writing
· Provide as much detail as possible
· Forward the complaint by mail or email to the Privacy Officer (details below).
The Privacy Officer will investigate the complaint and provide you with a written response following the completion of the investigation.
4.7 Privacy Officer
Further information on Privacy can be obtained by using the contact details below;
Privacy Officer – Sophie McGrath
Address – PO Box 546, Kuranda, QLD 4881
Email – [email protected]
5. Policy compliance
Policy compliance will be facilitated through education, publicity, widespread promotion and reiteration of the policy.
For staff members, non-compliance may lead to disciplinary action in accordance with the Dream State Entertainment disciplinary procedures. All staff members operating in management and supervisory positions are accountable for enforcing the policy amongst staff members.
5.1 Availability
This policy or an approved form thereof will be displayed and maintained on the Dream State Entertainment website and made available free of charge upon request.
6. Variations
Dream State Entertainment reserves the right to vary, replace or terminate this policy as required.
The Dream State Entertainment Privacy Policy aims to promote responsible and transparent handling of personal information and assist in meeting the obligations of the Privacy Act 1988 (Commonwealth) and Australian Privacy Principles (APPs). Dream State Entertainment and its associated entities are committed to safeguarding the personal information it collects. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
2. Commencement date
This policy will commence from 1 November 2020. It replaces all other policies in relation to Privacy (whether written or not).
3. Scope
This document is a company policy of Dream State Entertainment. It applies to all Dream State Entertainment and associated entities employees. If clarification of the application of this policy is required, please contact the Privacy Office.
4. Policy
a. Rationale
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect includes: names, addresses, email addresses, phone and facsimile numbers.
Personal Information is obtained in many ways including; correspondence, telephone and facsimile, email, via our website (www.dreamstateentertainment.com.au) from media and publications, other publicly available sources, third parties, cookies and when you complete a contact request form. We don’t guarantee website links or policy of authorised third parties.
In general, we attempt to limit the collection of sensitive information we collect from you; however, we may be required to collect sensitive information from you in order to carry out the services provided to you. We will not collect sensitive information from you without your knowledge or consent.
Dream State Entertainment recognises that the personal information of members should only be used for the purpose it was collected. Although the APPs provide for the ability of people to act anonymously or use pseudonyms, there will be times when we are legally required to collect personal information directly from you. Where we are required by law to collect information from you, we will notify you at the time, or as soon as practicable, to ensure that you are aware of such collection and its purpose. Where unsolicited personal information is received by Dream State Entertainment it will be afforded the same privacy protection as solicited personal information. Dream State Entertainment will apply procedures to determine whether it could have collected the information under the provisions of the APP’s and take reasonable steps to notify individuals that it has collected personal information from someone other than the individual.
b. Privacy
Dream State Entertainment is committed to providing you with the highest levels of customer service. This includes protecting your privacy and keeping you informed of our privacy policy.
4.1 Collection
The kinds of personal information the Organisation collects and holds:
Dream State Entertainment will only collect and hold personal information that is necessary for the provision of services to your company/business and will collect personal information only by lawful or fair means and not in an unreasonably intrusive way.
Dream State Entertainment only collects your personal Information for the primary purpose of providing our services to you and marketing. Also, if you access the Dream State Entertainment website, the information we collect includes your IP address, type of operating system, type of browser you operate and the area generally where you are located when accessing the website.
4.2 How the Organisation holds personal information and storage
We are required to take steps to help keep your personal information safe. We aim to take reasonable steps to;
4.2.1 Make sure the personal information we collect, use or disclose is accurate, complete and up to date.
4.2.2 Keep your personal information secure within our computer system and where your personal information has been provided in hard copy format, this information is either destroyed when no longer required, held securely on Dream State Entertainment site, or held securely in off-site storage.
4.2.3 Protect your personal information from misuse, loss, unauthorised access, modification or disclosure, both physically and through computer security methods.
Personal information is stored and archived for a period of seven (7) years. This includes information about clients who do not proceed with using our services and internet site transmission logs.
4.3 The purposes for which the Organisation collects, holds, uses or discloses personal information
Dream State Entertainment will only use your personal information for the purpose for which you have provided it, e.g. for the provision of services to you or for other uses as permitted by the Privacy Act or uses for which you have consented to having your information used for.
When or before Dream State Entertainment collects personal information, Dream State Entertainment will take responsible steps to inform the individual providing the information of;
4.3.1 The purposes the information is collected for.
4.3.2 Where applicable, any law that requires the particular information to be collected.
4.3.3 The main consequences for the user if all or part of the information is not provided.
Dream State Entertainment may disclose your information to third parties that provide services under contract to Dream State Entertainment. These contracts require the third party to keep your personal information confidential and secure.
From time to time, Dream State Entertainment may wish to carry out a voluntary survey for feedback. Before collecting survey results, Dream State Entertainment will advise you of the purpose of the survey e.g. to gain information for Dream State Entertainment to improve services etc.
4.4 Cross border disclosure
Dream State Entertainment is not likely to disclose information to overseas recipients beyond staff of DSE; however, understands that the APP’s place an obligation on us to ensure that the overseas recipient does not breach the APP’s.
4.5 Access and correction
Dream State Entertainment relies on the information provided by members to be accurate and current. Dream State Entertainment will take reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. If you believe that the personal information, we hold on you is incorrect, please advise us in writing, sending your letter or email to the Privacy Officer using the details at clause 4.2.7 of this policy. We will take reasonable steps to correct Dream State Entertainment records appropriately and within a reasonable time frame except where the Privacy Act prohibits it or does not require it.
4.6 Complaints
Dream State Entertainment will take complaints about a breach of privacy seriously. If you believe that we have breached your privacy or if you wish to make a complaint about Dream State Entertainment’ use of your personal information, please;
· Put your complaint in writing
· Provide as much detail as possible
· Forward the complaint by mail or email to the Privacy Officer (details below).
The Privacy Officer will investigate the complaint and provide you with a written response following the completion of the investigation.
4.7 Privacy Officer
Further information on Privacy can be obtained by using the contact details below;
Privacy Officer – Sophie McGrath
Address – PO Box 546, Kuranda, QLD 4881
Email – [email protected]
5. Policy compliance
Policy compliance will be facilitated through education, publicity, widespread promotion and reiteration of the policy.
For staff members, non-compliance may lead to disciplinary action in accordance with the Dream State Entertainment disciplinary procedures. All staff members operating in management and supervisory positions are accountable for enforcing the policy amongst staff members.
5.1 Availability
This policy or an approved form thereof will be displayed and maintained on the Dream State Entertainment website and made available free of charge upon request.
6. Variations
Dream State Entertainment reserves the right to vary, replace or terminate this policy as required.